|Frequently Asked Questions|
We get asked a lot of questions about our company so we have compiled a Frequently Asked Question page. We hope you will find it very informative, but if you still have other questions not answered here, please feel free to call or email us.
HOW DO I PAY FOR YOUR SERVICE?
For the lawn maintenance service, we bill monthly and have a DUE ON RECEIPT Terms. For our specialty services (mulching, pruning, leaf removal, etc.), we bill 50% up front before work starts and the balance is due upon completion.
WHEN DO I RECEIVE MY FREE MOWINGS?
New customers receive 2 FREE mowings when you sign up for the lawn maintenance program at or near the beginning of the Season. The 2 FREE mowings are credited to your first and second Invoices. The 1st Free mowing will be discounted off your 1st month of service and the 2nd mowing in the 2nd month.
ARE YOU THE MOST EXPENSIVE?
No, nor are we the cheapest. We believe that when you consider all aspects of the Turf Masters, Inc. program – our consistent quality, reliability and efficiency – you will find that we are the best value in the business.
SHOULD I CARE IF MY LAWN SERVICE COMPANY IS LICENSED, INSURED AND HAS WORKMAN’S COMPENSATION?
YES YOU SHOULD! If They Do Not have It than they are Not Liable for Unsatisfactory Work & Damages which may occur on YOUR Property or the Neighbors Property The Reason is to Eliminate Liability on the Property Owner.... in other words if they get hurt With Out the proper insurance, YOU can be SUED! Also by Virginia LAW any business with More than 3 Employees MUST have Workman's Comp. Turf Masters, Inc. is fully insured and can provide any documentation necessary.
WHAT SERVICES ARE OFFERED BESIDES MOWING?
Turf Masters, Inc. provides each customer with the highest quality of lawn care at all times. Our services consist of: Lawn Maintenance, which is our regular service (each visit consists of the removal of trash and debris, trimming around house and all mulch beds, edging of sidewalks and curbs and blowing paved surfaces clean). Other services offered are: Mulching, trimming shrubs, fall cleanup/leaf removal. Turf Masters, Inc. can handle any special landscaping service you request.
WHAT DAY IS MY LAWN MAINTAINED?
We would love to mow every lawn on Friday, but that is not possible. We set a schedule determining which area is serviced on a particular day. We can maintain your lawn on a specific day for a special occasion with a one-week notice.
HOW OFTEN DO WE CUT YOUR LAWN?
Turf Masters, Inc. comes by your property every week (except during drought months). The crew leader will decide if the lawn should be mowed. If the lawn does not need to be mowed, we will not mow it just to charge you. In such a case, we will skip that week and come back the following week during your regularly scheduled day.
MAINTENANCE OF EQUIPMENT?
We believe it is important to maintain our machines to extend their life and maintain high quality lawns. We change the oil, lubricate at least once per month. We change spark plugs and overhaul each machine at least twice per year. At Turf Masters, Inc. keeping a sharp cutting edge on our mower blades is paramount. During the spring, we sharpen our blades everyday. Our blades are sharpened at least once per week at all other times during the season.
AT WHAT HEIGHT DO WE CUT?
Turf Masters, Inc. mows at a height of 3 ¼ to 3 ½ inches with very sharp blades.
WHAT ARE THE OFFICE HOURS OF OPERATION?
Turf Masters, Inc. normal workweek is Monday through Friday from 8:30 a.m. until 5:00 p.m. The crew schedules vary but usually start from 7:00 a.m. until dark.
Should you have additional questions, please feel free to call us.